Q What methods of payment do you accept?
A Cash, personal or company cheque or bank transfer.
Q Do you offer a free estimate?
A Yes, all estimates are offered free of charge. You can either call into our showroom with details of your proposed work or we can arrange for a home visit.
Q What happens to the old frames?
A We are registered to carry waste so on completion all old frames are removed by ourselves.
Q How long will the estimate visit take?
A Dependant on the size of your project this will take between 10 mins - 1/2 hour. We will only be there as long as is necessary to gain all details of your work.
Q Can you fit a dog or cat flap in my door?
A Yes, we can supply and install a flap or if you prefer you can supply your own for our fitters to fit during the installation.
Q Do I need to take down my curtains or blinds prior to installation?
A Although this does help us greatly we do not insist on this. If you have a problem with this our fitters will be only too happy to assist.
Q Can you just supply the frames for me to fit myself or my builder to fit?
A Yes we can do this although we always advise to have your job fitted by a Certass or Fensa registered company. If you prefer not to do this then it would be advisable to contact your local council as you may be required to inform them of your proposed work, dependant on the type of installation.
Q Do you only supply UPVC frames?
A No, although the main area of our installations are UPVC our fitters are fully experienced in the installation of timber products also.
Q Can I see some jobs you have already installed?
A Yes, we have numerous satisfied customers who would be only too happy to tell you how they found our service.
Q Do you carry out repair work to locks, hinges etc?
A Yes, as long as we are able to source the necessary parts to carry out the repair we are happy to do this for you.
Q My glass has misted, do I have to replace the full frame as well as the glass?
A No, If the frame is in good working order then there is no need to replace the frame, we are happy to supply and install the glass units only.
Q I need a lintel above my frame or I need brick work removing or building, do I need to get a separate builder to do this?
A No, we have qualified tradesmen that work with us to carry out work such as this.
Q If you install a conservatory for me do you carry out all work from start to finish?
A Yes, we have qualified tradesmen that will carry out all necessary building work, plumbing, electrics and the installation of the frames and roof.